![]() ![]() Often upon being presented with a Portal Runtime error we are baffled by its occurrence and actively seek its root cause and subsequently its resolution. If you have had experience with the Enterprise Portal for some time the likelihood of you being involved in such a scenario is high. This blog posting aims to look at a specific Portal Runtime error and will touch base on the steps to follow in the quest for a quick and straightforward resolution. When a Portal Runtime error occurs the primary troubleshooting hints are normally provided to you as an end-user within the error exception details. From a high level perspective Portal Runtime errors can occur for a wide array of reasons e.g. invalid system configurations or application discrepancies. However troubleshooting Runtime error exceptions should always begin with labeling the “Exception ID” as the core point of interest. If you match the Exception ID to the trace file and application log you are already on you’re way to finding a resolution. Often breaking the issue down into small steps is the best means of troubleshooting analysis. ![]() We are going to take the principles above and apply it to a sample problematic scenario and follow a troubleshooting resolution approach. Let us firstly imagine that you have recently performed a system change of some sort. This can be related to upgrades, system migrations, data transfers, SP implementation etc. ![]()
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